Chat with support — handy if you need to send a screenshot.
Support
Let’s sort it out.
VPN not connecting, a payment question or need help with settings? Message us and tell us which app you use.
For detailed questions, payments and refunds.
What to include
- App name and version
- Phone model and Android version
- Network type — Wi-Fi or mobile data — and whether the issue happens on another network
- Selected server, the error text and what you did right before it appeared
No unnecessary personal data
Never send passwords, access keys, bank card details or browsing history. If you attach a screenshot, hide any personal information on it first.
Payment questions
Include the app, payment date and order number if you have one. Don’t send full card details. Refund conditions are described in the terms of use.
Prepare an email
This website doesn’t send messages itself: the form puts your email together, and you send it from your own mail app.
Your email is ready, but not sent yet
Check the text and press Send in your mail app. If it didn’t open, copy the text and send it to support@vpnhub.ltd manually.